Dispatch time is 1-3 working days, not including the day you order.
We are open Monday to Friday from 09:00 until 18:00. We will not process orders outside of these times or respond to e-mails/messages. Please bare this in mind when ordering, especially if you are ordering for a present or specific day.
Due to restrictions, we are currently only shipping to the United Kingdom (including Highlands and Islands and N. Ireland). Europe, Republic of Ireland and International are all suspended from the website and won't allow you to checkout, but in the unlikely event that it does let you complete checkout, your order will be cancelled and refunded.
Our U.K MAINLAND shipping prices are as follows:
Royal Mail First Class: £1.29 - £2.39 (limited to orders up to 500g)
Tracked 24: £4.02 - £7.80
Tracked 48: £3.60 - £4.74
Hermes: £3.50 - £6.59
Highlands and Islands & Northern Ireland: £4.74 (up to 2kg)
Prices increase as weight increases. We charge what Royal Mail charge and all prices can be checked on their website. We reserve the right to change prices at any time to correspond with Royal Mail. If you choose an untracked service and your parcel is running late, we are less likely to be able to get an update from Royal Mail. If you think your parcel is running late or is potentially lost, then please let us know as soon as you become worried - however, Royal Mail will not provide an update until the parcel is 10 working days late. All the while a parcel is considered 'in transit', we do not have to refund or replace. The Wee Wax Co are only responsible for dispatch times, once a parcel leaves us, we have little control over it. Postal delays are the responsibility of your chosen courier.
An open box is a box that sits in our HQ. You can order as many times as you like and add to it as much as you want. When you're ready, you can close your box and pay one shipping cost. An open box is a great way to secure your favourite scents when we restock and to reduce your shipping costs. To start an open box, select the open box shipping method at checkout - same for when you'd like to add things to your open box. Open boxes are still subject to our 1-3 working day dispatch time. There is no weight limit on open boxes, however, anything over 2kg will trigger a higher postage cost. To close your open box, select the close open box shipping method (Royal Mail Tracked 48 £4.74 up to 2kg). If you'd like to know the current weight of your open box, just send us a message (pots can range from 25-40g, segment pots 40-50g, snapbars 50-60g and wee wax tubs are around 100g). No items will be shipped until postage is paid and all items must be shipped together.
You can contact us by:
- E-mail: email@example.com
- Live Chat
- Facebook Messenger
- Our Facebook Group: https://www.facebook.com/groups/theweewaxco
Messages will only be responded to within our opening hours which are 09:00 until 18:00, Monday to Friday.
Company Number: 12637800